IF YOU’RE READING THIS, STOP WORRYING! WE HAVE AN EASY 7-DAY RETURN/EXCHANGE POLICY. THE RETURN/EXCHANGE WINDOW STARTS FROM THE DAY YOUR PACKAGE WAS DELIVERED.
The actual color of the product may slightly vary due to photographic lighting sources or your device.
POINTS TO FOLLOW FOR SMOOTH EXCHANGE/RETURN:
BY OPTING TO RETURN/EXCHANGE, WE CONSIDER, THE CUSTOMER IS IN AGREEMENT WITH THE FOLLOWING CONDITIONS AND REQUIREMENTS GIVEN BELOW
RETURN/EXCHANGE CONDITIONS:
EXCHANGE:
- Exchange accepted within 7 days from date of delivery.
- Exchange accepted for defect, for change in size, colour, original product (with our logo)
- We only allow exchanges on items that are new
- Ordered Products can be exchanged once, free of charge.
- If customer wants to EXCHANGEfor SECOND TIME, they need to SELF SHIP the product to our office address
- An order that has been EXCHANGED TWICE, cannot be RETURNEDor EXCHANGED
- Customized products are not eligible for exchange
- For Exchange with lower value product, we will refund you the money to your original mode of payment, or through a Razor Pay,pay out link.
- For Exchange with higher value product, we will share you upi/payment link to make the balance amount payment. Once done, we will initiate reverse pick up of exchanged product.
RETURN:
- Returns accepted within 7 days from date of delivery.
- Returns accepted for defect, for change in size, colour, original product (with our logo)
- We only allow Return on items that are new
- An order that has been EXCHANGED TWICE, cannot be RETURNEDor EXCHANGED
- Customized products are not eligible for returns.
- Depending on the details provided by the customer, request can take time to be approved upto 7 days. Once images are verified, and request is approved, we will schedule pickup of the return/exchange product from your doorstep.
- When returning please ensure that the product is appropriately in same condition Kindly pack it with theplastic cover & cardboard box.).
- The order number should be visible on the packaging or paste a paper where the order number is visible, then only we could identify your order once it reaches our warehouse. IF NO ORDER NUMBER IS VISIBILE, THE PACKAGE MAY NOT BE TRACKABLE AT OUR WAREHOUSE, LEADING TO BE MARKED AS LOST OR UNDELIVERED, RESULTING IN REFUND/EXCHANGE DELAYS
TO INITIATE A RETURN, CLICK ON THE LINK BELOW TO EXCHANGE/RETURN AN ITEM. YOUR REQUEST WILL BE QUEUED UP AND YOU WILL BE CONTACTED BY OUR TEAM SOON.
Return/Exchange Process Link:
PROCESS FOR REVERSE PICKUP @ EXCHANGE/REFUND OF ORDER AFTER INITIATING OF RETURN/EXCHANGE
- After approval of request, order items will be picked up from your door step in 3-4 days by our courier partners.
- Please ensure to include the given details with the return package, as informed in the above given, RETURN/EXCHANGE CONDITIONS, to ensure faster exchange/refund, once package reaches our warehouse.
- Post pickup, order will reach our warehouse in 4-7 days. QC will be completed in 2 days’ time. On receipt of QC request, we immediately create issue refund to returned order.
- Thus, from reverse pick up of RETURN products to refund, will take 5-7 days.
- For PREPAIDorder, refund will be directly credited to the original mode of payment. After initiating refund, depending on customer bank, it may take 4-7 days for refunded amount to reflect in the account
- For COD orders, refund will be done by Razor Pay, payout link. Customer has to fill the details in the link for getting the refund from Razor pay. Depending on customer bank, it may take 4-7 days for refunded amount to reflect in the account.
Please contact us in case of technical problems At: ovgsales.official @gmail.com